1. To whom does this Privacy Policy apply?

In order to serve you, First Aftercare must collect certain personal information. We realize that we receive sensitive personal information and we protect it taking into account that high level of sensitivity. By agreeing to use the FirstAftercare.com website, your First Aftercare account, and /or our Services ("Services"), which refer to the platform and its features and functionalities and the professional, assistance and support services provided by First Aftercare, as the case may be, you consent to the terms of this Privacy Policy.

This Policy describes the practices followed by First Aftercare respecting the collection, processing and disclosure of personal information concerning First Aftercare’s clients and other users of the First Aftercare platform, such as authorized third-parties, like beneficiaries, accountants, attorneys.

Our Services are designed and intended to be used by individuals who are of legal age in the jurisdiction where they live. We do not collect, nor intend to collect information from any person who is under 16 years old. If you become aware that a child has provided us with personal information please contact us at stacy@firstaftercare.com.

2. What personal information do we collect and why? 

You can access First Aftercare’s website without providing personal information. If you choose to use our Services, sign up for an account, and/or contact us by email, video or phone, we will ask you to provide us with personal information, depending on the type of Service and access you request.

2a. To provide our Services 

First Aftercare only collects and uses personal information that is necessary for us to provide our Services. Information collected connected to wills and other estate planning Services include your full name, email address, gender, date of birth, place of residence, password, marital status, children, pets, and assets and financial information, government ID and/or social insurance number. Information collected connected to the estate settlement Services include information about the deceased, such as their full name, gender, date of birth and death, place of death, marital status, government ID and/or social insurance number, assets and financial information, as well as information about the executor, including executor’s full name, ID and/or social security number and ties with the deceased, the executor’s government identifier as well as the name of the beneficiaries, their ties to the deceased, their IDs and/or social security number and the beneficiaries’ government identifier.

Our platform collects personal information directly from the client.

2b. To operate our website 

Our website, as most other websites, uses cookies, which are saved on your computer when you visit it. First Aftercare uses this information to adapt its website to your preferences and to compile statistics about the consultation and use of its website in order to improve it. We only use cookies that are necessary to operate our website. We do not store these cookies.

2c. To send you communications

We use your personal information to send you communications, such as tailored and relevant marketing and transactional text and email messages. You can opt-out from these communications at any time by following the unsubscribe instructions that shown in the email or in the text message, or by contacting us at stacy@firstaftercare.com.

2d. To opt out of cookies

You may erase the cookies from the hard disk of your computer, block the creation of cookies or receive a warning prior to a cookie being registered, by modifying your browser settings. If you do so, you may not be able to access all of our website’s features.

3. Who do we share personal information with?

Unless we have your express consent or pursuant to a legal power, we will only disclose your personal information to organizations outside First Aftercare without your consent in the following limited circumstances:

To a service provider or third party that is performing administrative services to support the platform and manage our customers (e.g: a data hosting service provider, customer relationship management solution).

To organizations and individuals involved in the managing of the estate, including notaries, lawyers, banks, financial institutions, insurance companies and/or other entities responsible for the succession’s assets, if such information is necessary to provide you with our Services. 

To another organization for fraud prevention, detection or investigation if seeking consent from you would compromise the investigation.

To a law enforcement agency whenever we have reasonable grounds to believe that you have knowingly supplied us with false or misleading information or are otherwise involved in unlawful activities.

To a third party who may be interested in buying First Aftercare assets and personal customer information must be shared to assess the business transaction.

Your personal information may also be shared with investors of First Aftercare.

4. How is personal information kept accurate?

As the personal information collected on our platform comes from the executors, executors will have to ensure it is accurate. 

As a user of our platform, you are also responsible for updating your personal information, as required, or informing First Aftercare of any significant change respecting the personal information relating to the will, estate plan or succession over the course of the business relationship with First Aftercare.

If information is inaccurate or out of date, to obtain rectification, please submit a written request to stacy@firstaftercare.com. If the information in question must be corrected, erased or completed, First Aftercare will do so without delay. If required, we will send the modified information to the third parties having access to the information in question. First Aftercare undertakes to answer any request for rectification within 30 days from the date of receipt of the written request unless circumstances authorize First Aftercare to extend the time to do so. In such a case, First Aftercare will notify you, within 30 days from the date of the request, of the new time period and the reasons for the extension.

5. How can you access personal information about you?

You are entitled to have access to the personal information First Aftercare holds relating to you. Requests for access can be sent in writing to stacy@firstaftercare.com.

First Aftercare undertakes to answer any request for access within 30 days from the date of receipt unless circumstances authorize First Aftercare to extend the time to do so. In such a case, First Aftercare will notify you, within 30 days from the date of the request, of the new time period and the reasons for the extension.

Access to your personal information is generally granted free of charge. However, First Aftercare may, in accordance with applicable law, charge fees by informing you of the approximate amount of such fees prior to fulfilling the request, keeping the cost minimal and provided you do not withdraw your request.

In certain situations, according to applicable law, First Aftercare may be prohibited from providing you access to your personal information. This is the case, for example, if providing access would reveal protected information such as information about another person.  

If access cannot be granted to you, we will notify you in writing the reasons for refusal.

6. How do we protect personal information?

First Aftercare has implemented various means to ensure that your personal information is protected against the risk of loss and theft, as well as the risk of unauthorized access, communication, reproduction, use, modification or destruction. These means include physical, administrative and electronic (technological) measures, such as anti-viruses, strict access controls to information necessary to perform First Aftercare’s services on a need-to-know basis, security checks when hiring employees, security agreements and logging transactions to ensure their legitimacy. Employees are subject to mandatory annual cybersecurity training in order to maintain their access to First Aftercare programs and devices. 

First Aftercare retains the personal information concerning you only for the time necessary to provide you our Services, which includes minimal retention periods required by applicable law. 

7. Where is the personal information stored? 

First Aftercare may process and archive your personal information in Canada, in the United States, depending on whether the succession is based in Canada or in the United States. Accordingly, only the governments, courts, law enforcement organizations or regulatory bodies of each country have access to your information stored in that country. 

First Aftercare may also rely on third party service providers (for example, data hosting or payment processing providers) to ensure the management of one or several aspects of our business activities, including the processing or management of personal information. These service providers only store your personal information in Canada, the United States or Europe.

When we retain the services of an external company, we use contractual or other appropriate means to ensure that your personal information is protected in accordance with the law applicable to First Aftercare and is collected, processed, retained and destroyed in such a manner as to comply with this Policy. 

8. Automated personal information processing

If First Aftercare uses an automated decision system to make a prediction, recommendation or decision regarding your interests, it will provide you, at your request, with an explanation of the prediction, recommendation or decision and of how the personal information that was used to make the prediction, recommendation or decision was obtained.

9. Review of the Policy

The policies and procedures of First Aftercare intended to ensure the protection of personal information are updated on an ongoing basis. Please check back from time to time. 

10. Your questions and concerns respecting compliance with the Policy

You may send your questions and concerns regarding the Policy to stacy@firstaftercare.com or call +1 866-521-5732 and select the privacy concern option. If you suspect a data breach incident, please report it to stacy@firstaftercare.com.

First Aftercare will investigate each written complaint. If a complaint is justified, the we will take the necessary measures to settle it, including modifying the policy or its procedures for ensuring the protection of personal information, if warranted. In each case, the complainant will be notified in writing of the results of the investigation.